Privacy Policy

1. Who we are

Nakusha Medical Supplies ("we", "us", "our") is a medical equipment supplier based at Block 213 Mukalazi Road, Bukoto, Kampala, Uganda. This policy explains what information we collect when you use this website, and how we handle it.

2. What we collect

We collect usage information and, when you submit a quote enquiry, the contact and business information you choose to provide:

• Usage and campaign data — page views, button clicks, scroll depth, device type, referral source, and campaign parameters. This data is stored against a random session ID. Quote submissions are linked to the details entered in the form.
• Quote enquiry details — your name, facility, role, email address, product interest, timeline, and optional phone number. We use these details to prepare your enquiry, follow up if WhatsApp does not connect, and measure advertising conversions.
• Contact information you provide voluntarily — if you message us on WhatsApp or call us, we receive whatever details you choose to share (your name, phone number, message content). That conversation lives inside WhatsApp, not on this website.

3. How we use and protect enquiry details

Quote details are stored securely in our analytics database and are accessible only to authorized administrators, so we can respond to your enquiry and follow up when needed. We do not sell or rent your information. Your email may be used by Google to measure ad conversions when you submit a quote, in accordance with Google's policies.

4. How we use usage data

Usage and campaign data helps us understand which pages and marketing campaigns work and where visitors prefer to click. Quote submissions are linked to the details entered in the form so we can manage enquiries and understand which campaigns bring qualified leads.

5. Cookies and local storage

We use browser session storage to remember your session ID, UTM source, and whether you've already seen a popup — so you don't see the same message repeatedly. We don't use tracking cookies or third-party advertising cookies on this website. Meta (Facebook, Instagram) may still collect information if you arrive from one of our ads, under their own privacy policies.

6. WhatsApp and phone communication

When you contact us on WhatsApp or by phone, your communication is governed by WhatsApp's or your telecom provider's own privacy policies. We keep records of enquiries only for as long as needed to serve you.

7. Data security

Site analytics and quote enquiry details are stored on Supabase, protected by row-level security. Only authorized administrators can access them. All data is transmitted over HTTPS.

8. Your rights

You may ask us to access, correct, or delete the quote details you submitted, or to stop following up. Contact us using the details below and we'll respond promptly.

9. Children

This website is intended for healthcare professionals and adult purchasers. We don't knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this policy occasionally. The "last updated" date at the top will always reflect the latest version.

11. Contact us

Questions about this policy? Message us on WhatsApp at +256 771 079 048 or visit us at Block 213 Mukalazi Road, Bukoto, Kampala.